MSA

To guarantee the uninterrupted availability of all services it is essential to track the systems' status. Allenta provides this under a maintenance, support and administration (MSA) agreement.

Maintenance

Maintenance is the set of operations needed for the system to evolve within its initial parameters. All operations like version updates, log file management and operations auditing are performed within this module, transparently for the users and keeping your organizations's technical staff completely updated.

Support

Support establishes a communication channel between the Allenta personnel responsible for the system and your organization's technical staff. Technical support provides information about the system and allows an effective transfer of knowledge.

Administration

For all usual system administration tasks it is important to always have procedures that allow your organizations's staff as well as Allenta's staff to perform routine tasks. This makes it possible for those tasks to be performed in an orderly and efficient manner by any member of the administration teams from your organization or from Allenta.